Showrunner II Console Recall
On July 27, 2023, TRUE Fitness Technology Inc. issued a voluntary recall of the ShowRunner II console with included wireless phone charger sold from September 2021 to September 19, 2022, and will be offering customers a replacement console. This voluntary recall is being conducted in cooperation with the U.S. Consumer Product Safety Commission (CPSC).
Please read the below notice carefully.
Your safety is very important to us. This notice contains important information about what to do next if you think you may have purchased an affected console.
This recall involves Showrunner II Fitness Consoles. The console is a 16-inch Integrated Personal Viewing System (“PVS”) LCD Console for use with True Fitness exercise products created for commercial facilities, including treadmills, upright bikes, recumbent bikes, ellipticals, or stepmills. The console containing the wireless phone charger with an uncovered mounting bracket is a component part of certain True Fitness exercise equipment. The recall applies to True Fitness Product numbers: C4P, C4PAE, C4PBE, C4PES, C4PVC, C4PM, C4PMAE, C4PMBE, C4PMES, C4PMVC.
REASON FOR RECALL: An exposed area of the wireless charging board can come into contact with other internal wiring, posing a fire hazard. While no injuries have been reported to date, this condition is serious and could result in injury and/or property damage.
Consumers should immediately turn off and unplug the exercise equipment containing the console and contact True Fitness to receive a replacement console.
WHAT TRUE FITNESS WILL DO FOR OWNERS OF AFFECTED CONSOLES: TRUE Fitness Technology Inc. is recalling these units and providing a free replacement console containing the bracket that covers the back of the wireless phone charger, with installation by a TRUE authorized service provider.
To obtain your free replacement console or for questions regarding this announcement, please contact our Customer Support team on our toll-free number at 1-800-538-2740 from 8 a.m. to 6 p.m. ET Monday through Friday, email [email protected], or fill out the form below.
Thank you for being a TRUE Fitness customer. We apologize for any inconvenience this may have caused you.
ShowRunner II Recall Frequently Asked Questions
Note: The remedy for this ShowRunner II recall is a free replacement Showrunner console. Refunds and replacements of equipment are not being offered as part of this recall. See below for more details.
Q: Why is True Fitness recalling the Showrunner II Console?
A: The Showrunner II Console is being recalled because True Fitness has received one report of a fire that may have been caused by wiring contacting an exposed area of the wireless phone charging board of the Showrunner II Console.
Q: How is True Fitness recalling the Showrunner II Console?
A: TRUE Fitness Technology Inc. is recalling these units and providing a free replacement console with free installation by a True Fitness authorized service provider.
Q: How can I tell if my Showrunner II Console is included in the recall?
A: The recall applies to True Fitness Product numbers: C4P, C4PAE, C4PBE, C4PES, C4PVC, C4PM, C4PMAE, C4PMBE, C4PMES, C4PMVC. Product numbers are printed on a label located on the rear console cover at the connection point of console (console mast) and cardio product base. Consoles will need to be removed from base to view product number label.
Q: What should I do if I have an affected Showrunner II Console?
A: Consumers should immediately turn off and unplug the exercise equipment containing the console and contact True Fitness to receive a replacement console, including installation.
Q: Can I request a new Showrunner II Console?
A: Yes, we are offering a free replacement Showrunner II Console. If you have any questions, please contact our Customer Support team on our toll-free number at 1-800-538-2740 from 8 a.m. to 6 p.m. ET Monday through Friday or online at www.truefitness.com/recall or email [email protected].
Q: Will you send a service provider to my home or business to complete the replacement?
A: Yes, the replacement Showrunner II Console will be installed by a True Fitness authorized service provider. If you have any questions, please contact our Customer Support team on our toll-free number at 1-800-538-2740 from 8 a.m. to 6 p.m. ET Monday through Friday or online at www.truefitness.com/recall or email [email protected].
Q: My Showrunner II Console appears to be okay. Can I continue to use it?
A: No. Even if your Showrunner II Console appears to be safe, we are asking all customers to unplug and stop using the affected Showrunner II Consoles immediately and participate in the recall by returning the product to us for a free replacement console and installation.