True Fitness Equipment: Commercial & Home Treadmills, Total Body Elliptical Trainers, Exercise Bikes

FAQ's People who are into fitness are naturally competent, bright and inquisitive. Well, we may be a little biased. But just in case you have a question about your TRUE Fitness product, we've taken the initiative to offer up some of the most Frequently Asked Questions - and the answers, too, of course. Click on a question below for complete details.

Service • What does "S1 Lube" and "S2 Clean" mean? • What do I do if an error message appears on my TRUE treadmill? • What does it mean when my treadmill display shows "TRUE" or "---" and will not respond? • How do I register my warranty or get technical support? • Is there any maintenance I need to be doing to my equipment? • Where do I find my model and serial number? • How does a residential machine differ from a commercial machine? • What do I do if my belt starts to track off to one side? • What is the correct procedure for applying the belt lubricant to the deck of a True treadmill? • where can I purchase true lube? Warranty • Is my warranty transferable? • What happens with my warranty if I move? • Does my warranty cover wear and tear items? • Why is the serial number tag blank? • How do I find a TRUE Fitness Service provider in my area? • What if my dealer goes out of business? • If I move do I have to have a TRUE Fitness tech to move or install my unit in my new home? • Does my warranty cover tread belt tension, adjustments or preventive maintenance? • What if I move out side of the United States or Canada? • Why am I being charged a travel fee? Isn't it covered under warranty? Can't find an answer to your question? Please feel free to submit a question.

FAQ's