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• Technical Support
• Technical Support
| Job Title: |
Technical Support |
| Job Hours: |
40 |
| Salary: |
Hourly |
| Job Qualifications: |
Qualifications:
• Must have the ability to communicate clearly through all forms of communication. (Both oral and written)
• Previous customer service experience a plus
• Ability to multi-task while staying organized.
• Basic computer knowledge
• Mechanical and Electronic experience a plus.
Education:
• High School Diploma or GED |
| Job Responsibilities: |
Technical Support position working in a contact center environment. Our Customer Advocates must provide professional support and technical advice for dealers and clients across the globe.
Essential Functions:
1. Answer incoming calls that come in through the queue system. (i.e. troubleshooting, electronic and mechanical failures, customer inquiries, product assembly questions, etc.) While providing our clients with exceptional and a timely experience.
2. Process and approve customer and dealer part orders.
3. Responsible to provide timely responses via e-mail to all service or customer e-mail requests within 2 hours or less of receipt.
4. Manage and follow up with assigned sales territory requests.
5. Make call backs from drop call list when there is down time.
6. Anything else the Supervisor or Manager asks of you. |
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• Apply / Submit Resume Online
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• Technical/Warranty Manager
• Technical/Warranty Manager
| Job Title: |
Technical/Warranty Manager |
| Job Hours: |
40+ |
| Salary: |
Salary |
| Job Qualifications: |
• Must be willing to travel
• Previous Management Experience of Customer or Technical service group
• Forward thinker
• Ability to multi-task and work in fast paced environment
• Exceptional follow up skills
• Able to articulate plans clearly through both verbal and written communication methods
Education:
• Bachelor’s Degree or Equivalent Work Experience
• Background in Management of small to large groups of customer support groups
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| Job Responsibilities: |
• Handles top level customer escalated calls.
• Review and Disposition of Warranty Labor claims
• Provide final approval on all service related RMA’s
• Monitor Call Flow in call center to ensure that department metrics are being met.
• Manage new account set ups for service accounts.
• Look for opportunities to strategically enhance the customer’s experience through technology, training, etc.
• Monitor part price book compared to competitors pricing to ensure that we remain competitive.
• Write and Approve policy changes for all aspects of the Technical Service, Parts Shipping, and Order Entry.
• Assemble metrics of team performance to be presented to Senior Management on a monthly basis.
• Work alongside Sales to promote sales initiatives and provide strong customer support
• Supervise and train Technicians
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• Apply / Submit Resume Online
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